Support NEW

We don’t leave any of our customers hanging here at Cloud Complete.

We know issues can arise at any time and we understand continuity is important to every business. That means, getting your issues resolved quickly and efficiently with minimal disruption.

Cloud Complete includes a comprehensive support service to ensure everyone in your business has access to the right help and information, as and when it’s needed. And with our fixed monthly pricing plans, it doesn’t cost the earth.

How Cloud Complete
supports your entire team

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No one should have to wait for the next available support window to open before they can call for help. This causes unnecessary delays which hamper productivity. With Cloud Complete, any member of your team can contact our Australian-based certified technicians 24-hours-a-day, 7-days-a-week, 365-days-a-year.

That’s right, we know there are plenty of day-to-day issues and questions that just can’t wait. Whether you need help installing Office, you’re experiencing connectivity issues with Outlook or OneDrive, or you need a password reset (you get the picture) – with Cloud Complete, you can feel free ask us anything.

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As your business grows and evolves, new staff members will join while others leave. This can present an administrative nightmare when it comes to keeping your cloud-based data secure. Cloud Complete will make sure you don’t experience unwanted access from people inside and outside the business. We’ll create and manage new employee accounts, ensuring they only have access to specified data, while immediately revoking access for all ex-employees. We’ll also keep an eye open for suspicious activity too – restricting access where required.

But that’s not all – we can relieve your administrative load in plenty of other ways too. For example, we’ll archive all the emails of departing staff members so they can be retrieved at a later date if the need arises. We also have the capability to remotely wipe lost smartphones, so you can guarantee your sensitive data won’t end up in the wrong hands. Whatever it is, if it’s cloud-based, rest assured Cloud Complete will be there to help.

Why choose
Cloud Complete for support?

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Microsoft certified technicians

You can be certain you’ll get the best in product knowledge and the fastest resolution to any issue you experience with Cloud Complete. Why? Because our technicians really know their stuff. Specialising exclusively in Office 365 and certified by Microsoft, all our experienced technicians are exceptionally well trained to bring you the best results.

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Monthly webinars

Customer feedback is important to Cloud Complete because it provides great insight into our customers’ issues and experiences. So, we use this feedback to help decide which product features to discuss during our monthly 1-hour interactive webinars. During the webinars, we’ll focus on a specific product feature, its benefits, and how it will impact your business.

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A cost-effective solution

Unlike other services, you can rest assured our support technicians are on hand to help your team at any time they need – without worrying about excessive charges. That’s because we don’t charge per support call, with unlimited calls included in every package. And for less urgent matters, you can drop us an email at any time.

Plans

WEB ONLY

Basic

  • Office 365(Web apps only)
  • Cloud Signatures
  • Cloud Antivirus
  • Support

MOST POPULAR

Ultimate

  • Office 365 (ProPlus) 
  • Cloud Signatures
  • Cloud Antivirus
  • Support
  • Backup
  • Training
  • Advanced Security

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Advanced

  • Office 365 (Business Premium) 
  • Cloud Signatures
  • Cloud Antivirus
  • Support
  • Backup
  • Training

In partnership with

How else can
Cloud Complete help you?

We give you the best of the cloud